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Almost never. Credits are held when a job starts and only spent when it succeeds. If a generation fails or errors out, the hold is released automatically and your available balance is restored. If a failed job still shows credits held after a few minutes, email us with the project and shot name and we'll clear it.

There is one exception. Runway's content filter checks your prompt and any reference image you send it. If it rejects either, Runway charges us for that attempt and will not refund it — so that run is charged to you, even though nothing was generated. Their filter is strict. Changing what you sent is the only fix; re-running it unchanged costs again. Every other provider, and every other kind of Runway failure, still costs you nothing.

Open Models, start a new training run, and upload a tight set of reference images (a consistent character, style, or look works best). We train an SDXL LoRA — and Wan2.2 video LoRAs — on our own GPU compute; you'll see live stage and step progress while it runs, and the finished model becomes selectable in the create panel. Training is billed as a flat per-run compute fee shown before you start.

Yes, where enabled for your workspace. With BYOK you add your own provider keys in Settings; they're encrypted at rest and used for your generations, so those provider fees are billed to your account directly (BYOK runs cost you nothing here — you still pay for our own compute, like training and upscaling). Without BYOK, model generations draw from your credit balance.

Video, image, voice, and lipsync across the top hosted models — including Veo, Runway, Kling, Luma, Nano Banana, FLUX, and Seedream, plus ElevenLabs and Sync — and our own self-hosted training, upscaling, and Virtual Reshoot. See Pricing for the live per-model rates. We add models regularly; if there's one you need, let us know.

You pay a simple monthly platform fee for your plan plus usage: model generations from your credit balance, and our own compute (training, upscaling, Reshoot) at a flat per-workflow rate. Manage your plan and see every charge on the Billing page; you can cancel anytime. For a billing question or a refund request, email support@root.film with your workspace name and we'll sort it out.

Beyond standard support, we offer paid consulting and enterprise support packages — pipeline setup, bespoke workflows, and production help from VFX Los Angeles, the VFX team behind Root Film. See Enterprise Support for details, or just start a chat and we'll point you the right way.