Support

Support is the page for when something is wrong. It has answers to the questions that come up most, and a direct way to email us.

There is also a free live session every week where real problems on real projects get worked through. Bringing a shot that is fighting you is usually faster than describing it in writing.

• Read the common questions first — most problems are one of them.
• Email support for anything account-specific.
• If Support chat is in the menu on the left, use it for a quick question. Its Talk to a person starts a live chat with us.
• Before you sign in, use the chat bubble in the corner instead.
• Search the docs opens these help articles.
• Custom support packages opens Enterprise Support, our paid help for bigger pieces of work.

1. Read the common questions first.
2. If yours is not there, email support.
3. Include the project name and the shot if it is about a generation.
4. Bring anything stubborn to the weekly live session.

When emailing about a specific generation, include the project name and the shot. It makes the difference between a same-day answer and a conversation.