Custom Support Packages

Expert help for your live projects.

When a shot, render, or pipeline is on the line, you do not want a ticket queue — you want a working VFX engineer beside you. Root Film support packages put our team on your production, from an emergency rescue to a standing partnership.

Contact usSee standard pricing

Hands-on help across every model and workflow — from a single failing shot to a full production pipeline.

Who you're working with

Custom support by VFX Los Angeles.

Root Film is built by VFX Los Angeles — a working visual-effects team with feature and television credits including The Creator (Academy Award nominee), Edge of Space (Disney), and The Bear (Emmy-winning series) — and deep experts in the AI-FX pipeline. When you book a custom package, that is the team on your production.

Example packages

Pick the help that fits the moment.

These are example offerings — every engagement is scoped to your production, so pricing is always custom. Tell us what you are up against and we will shape a package around it.

Live Project Rescue

Urgent — mid-project

A shot, render, or pipeline is failing and you have a deadline. We jump on it with you, diagnose fast, and get the production moving again.

What's included

  • Same-business-day triage of the failing shot or render
  • A working VFX/AI engineer on a call with your team
  • Root-cause fix to the node graph, model choice, or settings
  • A short write-up so it does not happen again
Custom · scoped to the emergencyInquire →

Custom Pipeline & LoRA Setup

Production setup

We build and tune a character or style LoRA and the node-graph workflow around it, so your production has a repeatable, on-model look from day one.

What's included

  • Dataset curation + a trained character / style LoRA
  • A reusable node-graph workflow wired for your shots
  • Model + provider selection tuned to your look and budget
  • A handoff session so your team can run it themselves
Custom · by scope of the lookInquire →

Integration & Post-Pro

Pipeline integration

We wire Root Film into your existing post pipeline — After Effects, Nuke, Premiere, or Resolve — so generated work and its authorship provenance flow straight into editorial and finishing.

What's included

  • Provenance / dossier hooks into AE, Nuke, Premiere, or Resolve
  • Asset and version handoff into your editorial workflow
  • Custom export presets and deliverable specs
  • Documentation for your pipeline / IT team
Custom · by pipeline complexityInquire →

Dedicated Support / SLA

Ongoing partnership

A priority lane for studios in continuous production: a named contact who knows your setup, guaranteed response times, and a standing line into our engineers.

What's included

  • A named support contact who knows your production
  • Priority response with an agreed SLA
  • A recurring check-in on your pipeline and roadmap
  • Early access to new models and workflows
Custom · monthly retainerInquire →

How it works

A quick conversation, then we get to work.

01

Tell us what is happening

Email us with the project, the problem, and your timeline. The more detail, the faster we can help.

02

We scope it with you

We confirm the package that fits, agree on scope and a custom price, and book the right engineer.

03

We get you moving

We work alongside your team — on your shots, your pipeline, your deadline — until the production is unblocked.

Get in touch

Tell us about your project.

Send us a note with what you are working on and what you need help with. We read every message and reply with a scoped package and a custom quote — no obligation.

Email support@root.film

Prefer to write your own? Reach us directly at support@root.film.